1. Introduction
These Terms of Service (“Terms”) govern the purchase and delivery of products through the Loomlylinen website, www.loomlylinen.com, operated by DRAGON UNIFORM PTE. LTD., a company incorporated in Singapore (Registration No. 201716753D) with its registered office at 53 Chin Swee Rd, Singapore 168976. By placing an order, customers agree to be bound by these Terms.

2. Scope and Brand
Loomlylinen is a specialty brand under DRAGON UNIFORM PTE. LTD., offering curated products for sale to consumers primarily in Europe. We manage our own inventory and supply chain to ensure product quality and service reliability. All product information provided on the website is intended for general guidance and to inform purchasing decisions.

3. Order Processing and Delivery
We operate a direct-to-consumer manufacturing and fulfillment model. Orders are processed within our internal logistics network and dispatched via premium international carriers.

Estimated Delivery: Typically 3 to 7 business days for most European destinations.

Shipping Method: All orders are shipped on a Delivered Duty Paid (DDP) basis, meaning the price you pay at checkout includes all applicable customs duties and taxes for your convenience.

Tracking: Customers will receive automated tracking updates via the email address provided at the time of order, covering dispatch, transit, and final delivery stages.

Non-Delivery Resolution: If an order exceeds the standard timeframe, we will coordinate with the carrier to provide a prompt resolution, including a full refund or reshipment where appropriate.

4. Risk of Loss
In accordance with European consumer protection standards, the risk of damage or loss of goods transfers to the consumer only upon physical receipt of the products. We remain responsible for the safety of your purchase until it is successfully delivered to your specified address.

5. Returns and Right of Withdrawal

14-Day Right of Withdrawal: Consumers within the European Economic Area (EEA) have a statutory right to withdraw from the contract within 14 days of receiving the goods without providing a reason.

Quality Guarantee: If products arrive defective or damaged, please contact us at apron@loomlylinen.com with photographic evidence. Upon verification by our quality control team, we will process a replacement or a full refund immediately. To streamline the customer experience, physical returns of verified defective items may be waived at our discretion.

6. Communication and Support
For all enquiries regarding orders, returns, or product details, please contact our official support channels:

Email: apron@loomlylinen.com

Telephone: +65 96326168

Registered Address: 53 Chin Swee Rd, Singapore 168976

7. Governing Law
These Terms shall be governed by the laws of Singapore. However, this choice of law does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country where the consumer has their habitual residence (notably European consumer protection laws).

8. Compliance and Amendments
DRAGON UNIFORM PTE. LTD. ensures that all operations comply with relevant international trade and consumer rights regulations. We reserve the right to update these Terms to reflect changes in legal requirements or operational improvements. The latest version will always be available on our website.

9. Dispute Resolution
We are committed to resolving any service issues amicably. Customers are encouraged to contact our support team as the first step for any concerns. All enquiries will be addressed promptly and in accordance with applicable consumer standards.