This Shipping Policy applies to all orders placed with Loomlylinen, operated by DRAGON UNIFORM PTE. LTD. (Registration No. 201716753D).

💡1. Company Information

Brand: Loomlylinen

Company: DRAGON UNIFORM PTE. LTD.

Registered Address: 53 Chin Swee Rd, Singapore 168976

Primary Fulfillment Hub: 53 Chin Swee Rd, Singapore 168976

Website: www.loomlylinen.com

Email: apron@loomlylinen.com

Telephone: +65 96326168

💡2. Shipping Regions
We specialize in serving the European market. Currently, all orders are accepted and fulfilled exclusively for customers located within Europe.

💡3. Shipping Methods and Carriers
To ensure reliable delivery, we partner with premium international logistics providers. We utilize tracked priority services to maintain high standards of transit safety and speed. The specific carrier is selected based on providing the fastest route to your destination at the time of dispatch.

💡4. Processing and Delivery Time
All orders are processed and quality-checked at our fulfillment center in Singapore prior to dispatch.

Processing Time: Orders are typically prepared for shipment within 1-3 business days.

Estimated Delivery Time: For most European destinations, delivery is estimated within 3 to 7 business days from the date of dispatch.
This comprehensive timeframe includes internal processing, international transit, and final local distribution.

💡5. Order Tracking
Transparency is key to our service. Customers will receive automated email notifications at every milestone:

Order Dispatched: Includes your unique tracking number.

In-Transit Updates: Notification when the shipment reaches key logistics hubs.

Out for Delivery: Real-time updates when the package is with the local courier.

💡6. Customs, Duties, and Taxes (DDP)
To provide a seamless shopping experience, Loomlylinen operates on a Delivered Duty Paid (DDP) basis for all European orders.

The total price displayed at checkout is all-inclusive.

We handle all import formalities and prepay any applicable customs duties or local taxes.

Customers will not be required to pay additional fees upon delivery.

💡7. Delivery Issues and Guarantee
We take full responsibility for your order until it reaches your hands. If a shipment is delayed beyond the estimated timeframe:

We will initiate a priority investigation with the carrier.

If the shipment is confirmed lost or remains undelivered beyond a reasonable period, we offer a guaranteed resolution, providing either a full refund or a free replacement, according to your preference.

💡8. Delivery Address Accuracy
Customers are responsible for providing accurate delivery details. We ship to the address provided at checkout. If you notice an error, please contact apron@loomlylinen.com immediately. Changes may not be possible once the order has entered the dispatch phase.

💡9. Contact Information
For any shipping-related enquiries, please contact our support team:

Email: apron@loomlylinen.com

Telephone: +65 96326168