FAQ

1. What payment methods are accepted?
We accept a variety of secure and encrypted payment methods for your convenience, including:

Major Credit/Debit Cards: Visa, Mastercard, American Express.

Digital Wallets: Apple Pay, Google Pay.
All transactions are processed through industry-standard secure gateways. No sensitive payment card information is stored on our servers, ensuring your data remains private.

2. How long does shipping take?
We prioritize efficient delivery using premium tracked shipping services.

Delivery Timeframe: Standard delivery to European destinations typically takes 3 to 7 business days.

DDP Service: All orders are shipped on a Delivered Duty Paid (DDP) basis. The price at checkout includes all import duties and local taxes, ensuring no unexpected fees upon arrival.

Tracking: You will receive automated status updates via email, including:

Order dispatch and tracking number.

Milestone updates during transit.

Local delivery notifications.
If your order exceeds the estimated timeframe, our team will coordinate with the carrier for a priority investigation.

3. When does the risk of loss transfer to the customer?
Under European consumer protection laws, we remain responsible for the goods during transit. The risk of damage or loss only transfers to the customer upon actual physical receipt of the package.

4. What is your return policy?

Right of Withdrawal: Customers in the European Economic Area (EEA) have a 14-day period from the date of receipt to request a return without needing to provide a reason.

Simplified Claims for Damaged Goods: We maintain strict quality control. If a product is received in a defective or damaged condition, please contact apron@loomlylinen.com with photographic evidence. Once verified by our support team, we will process a replacement or refund. For your convenience, we utilize a simplified resolution process to ensure you are not inconvenienced by lengthy return logistics for verified quality issues.