This Refund & Returns Policy applies to all purchases made from Loomlylinen, operated by DRAGON UNIFORM PTE. LTD. (Registration No. 201716753D).

1. Company Information

Brand: Loomlylinen

Company: DRAGON UNIFORM PTE. LTD.

Registered & Return Address: 53 Chin Swee Rd, Singapore 168976

Website: www.loomlylinen.com

Email: apron@loomlylinen.com

Telephone: +65 96326168

2. Scope
This policy specifically serves our customers located within Europe. We are committed to upholding the highest standards of consumer protection in accordance with applicable regional legislation.

3. Right of Withdrawal (14-Day Cooling-Off Period)
Under European consumer rights, you have the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.

Notification: To exercise this right, please notify us via email at apron@loomlylinen.com within the 14-day window.

Condition of Items: To be eligible for a return, items must be in their original condition, unused, and in their original packaging.

4. Return Procedure
To ensure your return is processed efficiently:

Contact Support: Email us with your order details to initiate the request.

Receive Instructions: Our team will provide specific guidance for the return shipment.

Dispatch: Send the item to our designated return address in Singapore. Customers are responsible for arranging and covering the return shipping costs for "change of mind" returns.

Inspection: Once the returned item is received and inspected, we will notify you of the status of your refund.
Please note that for 'change of mind' returns, international shipping costs to Singapore are the responsibility of the customer.

5. Quality Guarantee & Damaged Items
We take pride in our product quality. If an item arrives damaged or defective:

Please contact us promptly with clear photographic evidence of the issue.

Resolution: Upon verification, we will provide a replacement or a full refund.

Streamlined Service: For verified quality issues, we may offer a simplified resolution that does not require the physical return of the damaged goods, ensuring a faster and more convenient experience for you.

6. Delivery and Lost Shipments
We utilize premium tracked international carriers for all deliveries to Europe.

Estimated Delivery: 3 to 7 business days from dispatch.

Non-Delivery Protection: If a shipment is delayed beyond the estimated timeframe, we will conduct an immediate investigation with the carrier. If the shipment is confirmed lost or remains undelivered, we will issue a full refund or a reshipment at no additional cost.

7. Refund Method & Processing

Original Payment Method: All refunds are issued back to the original payment method (e.g., Visa, Mastercard, American Express, Apple Pay, Google Pay).

Timing: Once a refund is approved, it is processed immediately by our system. Please note that the time taken for the funds to appear in your account depends on your financial institution (typically 5-10 business days).

8. Non-Returnable Situations
Returns may not be accepted if the items show clear signs of use beyond a reasonable inspection, or if they are damaged due to improper handling after receipt.

9. Contact Us
For any questions regarding your order or this policy, our support team is ready to assist:

Email: apron@loomlylinen.com

Telephone: +65 96326168

Address: 53 Chin Swee Rd, Singapore 168976